FAQs
Here, you’ll find answers to common questions about our products, shipping, care instructions, and more. If you need further assistance, feel free to reach out to our customer support team.
Product Information
What types of hair products do you offer?
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What is the quality of our hair?
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What is the difference between Raw Hair and Virgin Hair?
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How durable are your hair extensions and wigs?
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What are the different density options for your wigs
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Can I dye or heat-style your wigs and hair extensions?
A Guide to Lace Wigs
What is a Full Lace Wig?
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How to choose the right lace wig cap construction?
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What is the difference between Raw Hair and Virgin Hair?
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Do your wigs come pre-styled, or can I customize them?
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How durable are your hair extensions and wigs?
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What are the different density options for your wigs?
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Can I dye or heat-style your wigs and hair extensions?
Care & Maintenance
How should I care for my wigs and hair extensions?
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Can I wash and condition my wigs and extensions?
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Can I swim or sleep with my lace wig on?
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How often should I wash my wig or extensions?
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What products do you recommend for maintaining the longevity of your hair?
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How do I properly store my wigs and extensions?
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Shipping & Returns
What are your shipping options and delivery times?
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Do you offer international shipping?
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What is your return policy?
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How do I exchange or return an item?
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What should I do if my order arrives damaged?
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Ordering & Payment
What payment methods do you accept?
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How do I track my order?
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Can I cancel or modify my order after placing it?
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How do I apply a discount code to my order?
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