Terms of Service
Last updated: 10/28/24
1. Introduction
Welcome to Sweet Treats Hair Extensions. These Terms of Use (“Terms”) govern your use of our website (“Website”) and services (“Services”) provided by Sweet Treats Hair Extensions (“Company,” “we,” “us,” or “our”). By accessing or using our Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website.
2. Acceptance of Terms
By accessing and using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and any additional terms and conditions set forth on the Website. We reserve the right to update or modify these Terms at any time, and it is your responsibility to review them regularly. If you do not agree with these terms, you are not authorized to use our services.
3. Eligibility
You must be at least 18 years old or the age of majority in your jurisdiction to use our Website, Services, and purchase products. By using our Website, you represent and warrant that you have the right, authority, and capacity to enter into this agreement.
4. Products and Services
Sweet Treats Hair Extensions offers wigs, hair bundles, closures, hair extensions, and hair accessories for purchase. We strive to provide accurate descriptions of our products. However, we do not guarantee that the descriptions, images, or other content are accurate, complete, or error-free. Prices and availability of products are subject to change without notice.
5. User Accounts
- To access certain features of the Website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
- You agree to notify us immediately of any unauthorized use of your account or any other security breach.
- We reserve the right to terminate or suspend your account at our discretion.
6. Payment and Billing
- All purchases made through the Website are subject to our acceptance. We may require verification of payment information before processing any order.
- By providing payment information, you represent and warrant that the information is accurate and that you are authorized to use the payment method.
- All sales are final, and we do not offer refunds unless explicitly stated in our Refund Policy.
7. Orders and Payments
By placing an order on our Website, you are making an offer to purchase a product subject to these Terms of Use. All orders are subject to acceptance and availability.
7.2. Payment
Payment is due at the time of order. We accept various payment methods as indicated on our Website. By providing payment information, you represent and warrant that you are authorized to use the payment method provided.
7.3. Order Confirmation
You will receive an order confirmation email upon placing your order. This email does not constitute acceptance of your order but serves as acknowledgment of receipt.
7.4.Cancellations
We reserve the right to cancel any order for any reason, including but not limited to product availability, pricing errors, or suspected fraud.
8. Shipping and Delivery
Shipping costs are calculated at checkout based on the delivery address, shipping method, and item details. All shipping fees are non-refundable unless otherwise stated. Sweet Treats Hair Extensions reserves the right to choose a reliable carrier.
8.2. Delivery Timeframes and Estimates
Estimated delivery times are provided at checkout and are not guaranteed. Delays due to carrier services, customs, or unforeseen events are beyond our control, and Sweet Treats Hair Extensions is not liable for such delays.
8.3. International Orders and Customs
International orders may incur additional duties, taxes, and fees, which are the customer’s responsibility. Customs regulations vary, and Sweet Treats Hair Extensions is not liable for delays or costs due to customs processes.
8.4. Risk of Loss and Title Transfer
Title and risk of loss transfer to the customer upon delivery to the carrier. Sweet Treats Hair Extensions is not responsible for any loss or damage in transit, and claims should be filed directly with the carrier.
8.5. Tracking and Delivery Issues
Tracking information is provided upon shipment. If a package is marked as delivered but not received, customers must contact the carrier. Sweet Treats Hair Extensions assists with information but holds no liability for confirmed deliveries.
8.6. Address Accuracy
Customers are responsible for providing accurate and complete addresses. Sweet Treats Hair Extensions is not liable for delays or failed deliveries due to incorrect addresses; any correction fees are the customer’s responsibility.
8.7. Failed Deliveries and Returns to Sender
If a package is returned due to an incorrect address or failed delivery attempt, additional fees for re-shipping or returning the package apply. Sweet Treats Hair Extensions may refund the order minus shipping and restocking fees.
8.8. Shipping Insurance
Standard shipments are uninsured. Optional insurance can be added at checkout. If purchased, any claims for lost or damaged packages must be filed with the carrier or insurance provider.
8.9. Force Majeure
Sweet Treats Hair Extensions is not responsible for delays or non-delivery due to circumstances beyond its control, including natural disasters, strikes, or other force majeure events.
9. Returns and Exchanges
9.1. Return Policy
We offer returns and exchanges on eligible items within 15 days of delivery. All returns must be in their original, unused condition, including packaging and tags.
9.2. Non-Returnable Items
Custom-made products, clearance items, and used or altered products are not eligible for return.
9.3. Process for Returns
To initiate a return, please contact our customer service at [email protected]. You will be responsible for return shipping costs unless the product is defective or we made an error in your order.
10. Intellectual Property
- All content, including but not limited to text, graphics, logos, images, and software, is the property of Sweet Treats Hair Extensions or its licensors and is protected by copyright, trademark, and other intellectual property laws.
- You may not reproduce, modify, distribute, or create derivative works of any content from our Website without our prior written consent.
11. Prohibited Uses
You agree not to use the Website for any unlawful purpose or in violation of these Terms, including but not limited to:
- Engaging in any fraudulent activity.
- Uploading or transmitting viruses, malware, or any harmful code.
- Harassing, abusing, or harming other users.
- Violating any applicable laws or regulations.
12. Limitation of Liability
To the fullest extent permitted by law, Sweet Treats Hair Extensions shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your access to, use of, or inability to use the Website or any of its products. This limitation applies to any damages, including but not limited to, loss of profits, business interruption, loss of data, loss of goodwill, or other intangible losses, regardless of whether such damages arise from contract, tort, warranty, or otherwise, even if Sweet Treats Hair Extensions has been advised of the possibility of such damages.
In jurisdictions where exclusions of certain damages are not permitted, our liability is limited to the fullest extent permitted by applicable law.
13. Disclaimers
The Website and all products and services offered by Sweet Treats Hair Extensions are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied. To the fullest extent permitted by law, Sweet Treats Hair Extensions disclaims any and all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, or completeness of content.
We make no warranty that the Website, its content, or any service provided will meet your expectations or requirements, nor do we guarantee that access to the Website will be uninterrupted, timely, secure, or error-free. Sweet Treats Hair Extensions disclaims any responsibility for any harm to your computer system, loss of data, or other harm resulting from your access to, or use of, the Website.
Additionally, Sweet Treats Hair Extensions does not warrant or make any representations regarding the accuracy or reliability of information, descriptions, images, or other content displayed on the Website. You acknowledge that the Website may occasionally be inaccessible or inoperable due to maintenance, upgrades, technical difficulties, or other factors outside of our control.
14. Indemnification
You agree to indemnify, defend, and hold harmless Sweet Treats Hair Extensions, along with its officers, directors, employees, agents, affiliates, licensors, and service providers, from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising directly or indirectly out of or in connection with your use of the Website, purchase of our products, breach of these Terms of Use, or your violation of any applicable law or the rights of any third party.
This indemnification obligation includes, but is not limited to, any claims made by third parties due to or arising from your actions, use of the Website, misuse of our products, negligence, or misconduct. Sweet Treats Hair Extensions reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. This obligation will survive the termination of your use of the Website and these Terms of Use.
15. Governing Law
These Terms of Use, along with any claims or disputes arising from or related to your access to, or use of, the Website, products, or services provided by Sweet Treats Hair Extensions, shall be governed by, and construed in accordance with, the laws of the State of Missouri, without regard to its principles regarding conflicts of law. This means that the laws of Missouri will apply, even if you access the Website from another jurisdiction or country.
Any disputes, controversies, or claims arising out of or in connection with these Terms of Use, including questions regarding their existence, validity, or termination, shall be submitted exclusively to the state and federal courts located in Missouri. You hereby irrevocably consent to the jurisdiction and venue of these courts and waive any objections to such jurisdiction, including objections based on forum non conveniens or improper venue. This section shall remain in full force and effect notwithstanding any termination of your use of the Website or these Terms of Use.
16. Changes to Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after such modifications constitutes your acceptance of the new Terms.
17. Contact Information
If you have any questions about these Terms or our practices, please contact us at:
Email: [email protected]
Phone: (786) 425-1900
Address: 701 Market Street, St. Louis MO 63101